Refund policy

At The Tunic Shop, we want you to love your purchase. If you're not completely satisfied, we're here to help. 

Returns ONLY - No exchanges 

Customers are responsible for return shipping costs. 

Original shipping charges are non-refundable and will be deducted from your refund.

Items will not be accepted for refund if they have been washed, smell of perfume, soap, detergent or odor.

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return, your item must be:

  • Unused, unworn, and unwashed.
  • In the same original condition as when it was received.
  • Returned with all original tags attached.
  • Accompanied by proof of purchase (order confirmation or receipt).

Returned items must be received by The Tunic Shop within 14 days of the delivery confirmation date. Items received after this 14-day period will not be eligible for a refund and may be returned to the sender at the customer's expense.

Conditions for Returns

Unfortunately, we will not be able to accept your return if:

  • The item has been worn, washed, or shows signs of use.
  • The item has been altered or customized.
  • The item has strong odors such as perfume, smoke, or body odor.
  • The item is returned without its original packaging, tags, accessories, or any complimentary gifts included with the purchase.
  • The item is returned outside the 14-day return period.
  • The item was purchased as a final sale, discounted, clearance, promotional, or otherwise non-returnable item.
  • The returned item does not match the original order.
  • The item shows excessive wear and tear beyond normal inspection.
  • The return is submitted without proof of purchase.
  • The item has been damaged due to misuse, negligence, or improper care.

Please note: Returns that do not meet the above conditions, or are sent back without first initiating a return request with The Tunic Shop, will not be accepted.

Final Sale Items:

All sale, discounted, clearance, and promotional items are final sale and cannot be returned or refunded.

We do not offer exchanges.

If you would like a different size, colour, or style, please return your eligible item for a refund (subject to this policy) and place a new order.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

*Original shipping charges are non-refundable and will be deducted from your refund.

Refunds will only be issued once the returned item has been received and confirmed to meet our return eligibility requirements.

Customers are responsible for return shipping costs unless the return is due to an incorrect or defective item received.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

International Orders

International customers are responsible for all applicable customs duties, import taxes, brokerage fees, and other charges imposed by their country's customs authorities. These fees are not included in our shipping rates and are the customer's responsibility.

Order Cancellations

Orders may be cancelled within 12 hours of being placed.

Once an order has been dispatched, it cannot be cancelled. If you no longer wish to keep your order after delivery, you may request a return in accordance with this policy, provided your order is eligible.

How to Start a Return

To request a return, please contact info.thetunicshop@gmail.com with your order number. Once your request has been approved, we will provide return instructions.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team. We're happy to assist you.

Damaged Items

We only offer refunds or replacements for items that are verified as damaged upon arrival.

If your order arrives damaged, you must notify The Tunic Shop immediately by emailing info.thetunicshop@gmail.com with your order number and clear photos showing the damage. Claims for damaged items are subject to review, and we reserve the right to determine eligibility for a refund or replacement.

Items reported as damaged after they have been worn, washed, altered, or otherwise used will not be eligible for a refund or replacement.

Lost or Delayed Orders

If your order is lost or significantly delayed in transit, you must notify The Tunic Shop within 21 days of the shipment dispatch date by contacting info.thetunicshop@gmail.com.

Claims submitted after 21 days from the dispatch date cannot be investigated with the shipping carrier and will not be eligible for a refund or replacement.

Please note that delivery delays caused by customs processing, weather events, carrier disruptions, or other circumstances beyond our control are not considered lost shipments.