Refund policy

At The Tunic Shop, we understand that sometimes you may need to return or exchange an item for a different size or colour. We want to make the  process as seamless as possible for you. Here's how our exchange policy works:

  1. Eligibility: 30- Days hassle free return. You may exchange or return an item if it is unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached. Please note that items marked as final sale are not eligible for exchange, unless they are defective or damaged upon receipt.

  2. Timeframe: You have 30 Days from the date of purchase to initiate refund. After this period, unfortunately, we cannot offer you a return.

  3. Return Process:

    • To initiate return, please contact our customer service team at info.thetunicshop@gmail.com or DM on instagram @thetunicshop.resortwear with your order number and details of the item(s) you wish to return.

    • Please package your item securely and include a copy of your order confirmation or packing slip with your exchange.

    • Ship the item(s) back to us using a trackable shipping method of your choice. Please note that shipping costs for exchanges/refunds are the responsibility of the customer.

    • Once we receive your returned item(s) and verify that they meet our eligibility criteria, we will process the exchange and ship the new item(s) to you or refund the funds.

  4. Exchanged Items:

    • If the item you wish to exchange is no longer available, we will issue you a store credit or refund.

  5. Additional Charges:

    • If the exchanged item(s) have a higher value than the original item(s) purchased, you will be responsible for paying the price difference. Conversely, if the exchanged item(s) have a lower value, we will refund the difference to the original method of payment.

If you have any questions or concerns regarding our exchange policy, please don't hesitate to contact our customer service team. We're here to assist you and ensure that your shopping experience with The Tunic Shop is nothing short of exceptional.